• Fast delivery
  • 14 days to return
  • Safe and secure payment

Delivery & Returns

 

DELIVERY

PostNL (formerly TNT Post) takes care of all our deliveries. If you place your order with Wearelabels.com on workdays before 4 pm, then you’ll receive the next day if your order needs to be delivered in The Netherlands. For all other (European) countries you’ll receive your package within 7 days. You can take delivery of the package yourself, the delivery man will then ask you to sign an acknowledgement of receipt. Packages are delivered from Monday to Saturday inclusive. If you place an order during the weekend, it may take a day longer to receive it.

You can check the status of your orders via your personal We Are Labels account. When you log in, you can view the status of your order(s) under ‘recent orders’.  

Track & Trace
When you order, we will send you a Track&Trace code which enables you to track your order. To find out exactly when your package will arrive, use this code to log in via the following link: www.postnl.nl/ontvangen

Delivery times
PostNL delivers from Monday to Friday inclusive, between 8.30 am and 9.30 pm. On Saturdays they deliver between 8.30 am and 5 pm.

Not at home
If you’re not at home when PostNL (or its international postal partner) comes to deliver your package, the delivery man will offer your order the next day. If you are not at at home to receive your order the second time, the package will be delivered at the nearest post office.

Delivery costs
At We Are Labels you pay € 4,95 delivery costs for deliveries within the Netherlands. To see the delivery rates for each Euopean country and all countries outside of Europe, please click here

International
WeAreLabels also delivers outside the Netherlands to all counties wold wide.

Collect
You can collect your online We Are Labels order from our shop, Another Labels, in Amsterdam. If you want to do this, you should indicate accordingly when placing your order. In this way you save on delivery costs and also get the chance to check out our boutique!
Another Labels
Utrechtsestraat 36
1017 VP Amsterdam
The Netherlands 

RETURNS

You always have 14 days in which to exchange or return the items you ordered via WeAreLabels. Once we’ve received your package, we’ll refund the purchase price to you within 14 days after dissolution. N.B.: items must be in their original packaging with their price tags attached, and not have been worn or damaged in any way.

For reasons of hygiene, swimwear, lingerie and accessories can’t be returned.

Return by mail
If you suddenly realise you’ve ordered the wrong size then you can return your order. To do this, you need to send us a message via the contact form on the website. You also need to fill in and send us the return form which accompanied the items you ordered. When doing this, please make sure you fill in the form properly, and clearly mention your order number and the item number. 

Send the return package to:
We Are Labels
Utrechtsestraat 36
1017 VP Amsterdam
The Netherlands

Make sure your package has sufficient postage when you return it! We’ll credit the amount, less delivery costs, to your bank account within 14 days after dissolution of its receipt. 

Return to shop
You can return your item(s) to our physical boutique:
Another Labels
Utrechtsestraat 36
1017 VP Amsterdam
The Netherlands

To do this, you first need to send us a message via the contact form on the website, making sure you clearly mention your order number and the item number. You then fill in the return form which accompanied your order, and take this along with your item(s) to the boutique. You can return your item(s) once. In this way you get to save on delivery costs!

We don’t pay cash for returned items. We’ll credit the amount to your bank account within 14 days after dissolution.