delivery & returns
We ship your order with PostNL. Your package will be delivered within 1-3 working days.
The standard shipping cost is € 4,95 and you will not pay shipping cost for orders above € 150 (within the Netherlands).
We deliver from Monday through Saturday, excluding public holidays. During general peak periods and sales, we expect the delivery time to be longer.
Track your parcel
When your package has been shipped, you'll get an email with the delivery information and a tracking link to follow your package
Pick-up order at PostNL location
At check out, select "pick up at PostNL location" to collect package at one of your local PostNL pick up locations. If you fill in your postal code you'll see all the locations in your neigbourhood.
Pick-up your order in store
You can have your parcel delivered free of charge at our store at Eerste van der Helststraat 58 (We Are Labels de Pijp). You will receive an email from us as soon as your package is ready. In this e-mail you will also find the openings hours. Don't forget to bring a valid id.
You can return your order within 14 days after the package has been delivered. In your account you can specify which items you're going to return.
Make sure to fill in all the information to your return form. Download the return form here:
We Are Labels - Webshop
Eerste van der Helststraat 58
1072 NX Amsterdam
— Returns are processed within 14 days. You will receive your refund within this period on the payment method, you used to purchase.
— During sale campaigns it may take a little longer before your refund is processed.
— Returned items are only accepted when unused, clean, complete, in their original state, and when all tags are attached.
— Jewelry cannot be returned for hygienic reasons.
— Unfortunately it is not possible to exchange an ordered item. If the size is incorrect, you need to place a new order.
— Are you returning items from seperate orders in one box? Add both return forms and clearly indicate there are multiple orders in the package.
— Is your article broken or incomplete? Please get in touch with our customer service team to discuss your return.