Frequently Asked Questions
What size should I buy?
We recommend you choose your usual size. If you have doubts, you can reach out to our customers service and we'll be happy to help you.
You can also visit one of our stores and try the products.
Where is my order?
All carriers currently experience some delays. Please understand that we are doing our best to deliver your order as soon as possible.
It can take up to 48h for the track&trace link you received to be active.
Please wait 2 days after ordering before contacting our customer service.
Can I cancel my order?
We completely get it, we change our minds too! Unfortunately, cancelling or editing an order is not possible.
What payment methods can I use?
We accept payments with debit/credit cards, such as Maestro, Visa or Mastercard.
We accept payments with iDeal, Bancontact, Paypal, SOFORT.
I received a damaged item, what can I do?
We strive for excellent quality control but sometimes a damage product can slip through. Our sincere apologies.
If you have received a damaged item, please contact our lovely customer service at firstname.lastname@example.org and we'll help you out with this.
Shipping, return & exchange
All carriers and local courier currently experience some delays in deliveries. We kindly ask you to be a little patient and be assured we are working hard to deliver your package as soon as possible :)
What is the cost of shipping?
For orders in NL/BE/DE
Orders below €75 = €4.95 shipping cost.
Orders from €75 = free shipping.
For order in other countries and more information about Shipping & Returns, you can read our shipping conditions here.
How can I return my order?
You have 30 days after the purchase date to return your item(s). If you wish to return your item(s), make sure to return in its original condition, including hangtags, and is in its original seal-bag. Returns that do not meet the requirements will not be refunded. Make sure to include the return form filled in as we need this to identify your return.
Once your return has been processed in our warehouse, you will receive your refund within 7 days.
To return your item(s), click the button below and follow the instructions.
Can I return my order in store?
Unfortunately, you cannot return your online order in our stores.
Can I exchange my order?
Unfortunately, it is not possible to exchange an item at the moment. If you wish to exchange an item, please return your order and place a new one.
Can I return item(s) bought in store?
Items can only be swapped with the original receipt within 7 days, only if the items are in good condition. This means that the items cannot be damaged, dirty, washed or worn and all tags are still attached to the item.
Lingerie and jewellery cannot be returned, for hygiene reasons.
All Sale items are final and cannot be returned.
You can return your item for a different product or store credit in the form of a gift card, but we do not provide refunds to the original payment method.
I bought a damaged item in store, what can I do?
Damaged products can be returned if you're able to prove that you have used the items normally, as intended, and you still have the original receipt.
We use the warranty by law for all broken products.
We always try to repair the product/ item whenever possible. If not, we will provide you with a new product/ item.
Collection & Promotions
Is the entire collection online?
Most of the products can be found online and in-store.
Some stores have a selection of additional items such as glass, perfume, accessories, and other.
If you would like to check in-store availability, you can call the store.
When are the promotions?
Besides the summer and winter sale, we are running promotions from time to time.
We are also having online only offer and flash sales.
If you want to be updated about all promotions, you can sign up at the bottom of this page.
Didn't find your answer?
You can get in touch with our amazing customer service and we'll help you out.